:root{--chat-dark: #192537;--chat-light: #7fe2e3;--chat-grey: #7a8a9e;--chat-bg: #f9f9f9}@keyframes chatSlideUp{0%{opacity:0;transform:translateY(20px)}to{opacity:1;transform:translateY(0)}}@keyframes pulseRing{0%{transform:scale(1);opacity:.6}to{transform:scale(1.7);opacity:0}}@keyframes dotBounce{0%,to{transform:translateY(0)}50%{transform:translateY(-6px)}}@keyframes cursorBlink{0%,to{opacity:1}50%{opacity:0}}@keyframes onlinePulse{0%,to{opacity:1}50%{opacity:.3}}.chatbot-window{position:fixed;bottom:100px;right:28px;width:380px;height:560px;border-radius:18px;overflow:hidden;box-shadow:0 8px 40px #1925372e;background:var(--chat-bg);display:flex;flex-direction:column;z-index:9998;animation:chatSlideUp .25s ease-out}.chatbot-header{background:var(--chat-dark);height:64px;padding:0 16px;display:flex;align-items:center;justify-content:space-between;flex-shrink:0}.chatbot-header-left{display:flex;flex-direction:row;align-items:center;gap:10px}.online-dot{width:9px;height:9px;border-radius:50%;background:#22c55e;flex-shrink:0;animation:onlinePulse 1.5s ease-in-out infinite}.chatbot-header-info{display:flex;flex-direction:column}.chatbot-header-name{color:#fff;font-size:15px;font-weight:600;line-height:1.2}.chatbot-header-status{color:var(--chat-light);font-size:11px;line-height:1.5}.chatbot-header-right{display:flex;flex-direction:row;align-items:center;gap:12px}.clear-chat-btn{background:none;border:none;color:var(--chat-grey);font-size:11px;cursor:pointer;padding:4px 8px;border-radius:4px;transition:color .15s}.clear-chat-btn:hover{color:#fff}.chatbot-close-btn{background:none;border:none;color:#fff;font-size:26px;cursor:pointer;line-height:1;padding:2px 4px;display:flex;align-items:center;justify-content:center;transition:color .15s}.chatbot-close-btn:hover{color:var(--chat-light)}.chatbot-messages{flex:1;overflow-y:auto;padding:16px;display:flex;flex-direction:column;gap:12px}.chatbot-messages::-webkit-scrollbar{width:4px}.chatbot-messages::-webkit-scrollbar-track{background:transparent}.chatbot-messages::-webkit-scrollbar-thumb{background:var(--chat-light);border-radius:4px}.chatbot-messages{scrollbar-width:thin;scrollbar-color:var(--chat-light) transparent}.chatbot-msg-row{display:flex;flex-direction:column;max-width:80%}.bot-row{align-self:flex-start;align-items:flex-start}.user-row{align-self:flex-end;align-items:flex-end}.chatbot-bubble{padding:10px 14px;font-size:14px;line-height:1.6;word-wrap:break-word;word-break:break-word}.bot-bubble{background:#fff;border:1px solid #e8edf2;border-radius:4px 16px 16px;color:var(--chat-dark)}.user-bubble{background:var(--chat-dark);color:#fff;border-radius:16px 4px 16px 16px}.chatbot-ts{font-size:11px;color:var(--chat-grey);margin-top:4px}.ts-right{text-align:right}.typing-indicator{display:flex;align-items:center;gap:2px;padding:2px 0;min-height:20px}.typing-dot{display:inline-block;width:7px;height:7px;border-radius:50%;background:var(--chat-grey);animation:dotBounce .9s ease-in-out infinite}.typing-dot:nth-child(1){animation-delay:0s}.typing-dot:nth-child(2){animation-delay:.15s}.typing-dot:nth-child(3){animation-delay:.3s}.streaming-cursor{display:inline-block;width:2px;height:14px;background:var(--chat-dark);margin-left:2px;vertical-align:middle;animation:cursorBlink .8s ease-in-out infinite}.suggestion-cards{display:flex;flex-direction:row;gap:8px;overflow-x:auto;padding:6px 0;margin-top:8px;scrollbar-width:none;width:100%}.suggestion-cards::-webkit-scrollbar{display:none}.suggestion-card{border:1.5px solid var(--chat-light);border-radius:8px;padding:7px 13px;font-size:13px;color:var(--chat-dark);background:#fff;cursor:pointer;white-space:nowrap;flex-shrink:0;transition:background .15s,color .15s;font-family:inherit}.suggestion-card:hover{background:var(--chat-light);color:var(--chat-dark)}.quick-replies{display:flex;flex-wrap:wrap;gap:6px;margin-top:6px}.quick-reply-btn{border:1.5px solid var(--chat-dark);border-radius:20px;padding:5px 14px;font-size:12px;color:var(--chat-dark);background:#fff;cursor:pointer;font-family:inherit;transition:background .15s,color .15s}.quick-reply-btn:hover{background:var(--chat-dark);color:#fff}.agent-cta-card{display:flex;flex-direction:row;align-items:center;gap:10px;background:#f0fdf4;border:1.5px solid #22c55e;border-radius:12px;padding:14px;margin-top:8px;cursor:pointer;text-decoration:none;transition:background .15s}.agent-cta-card:hover{background:#dcfce7}.agent-cta-text{color:#15803d;font-size:14px;font-weight:500}.chatbot-input-bar{background:#fff;border-top:1px solid #e8edf2;padding:12px 14px;flex-shrink:0;display:flex;flex-direction:column}.chatbot-input-row{display:flex;flex-direction:row;align-items:center;gap:8px}.chatbot-textarea{flex:1;border:1.5px solid #e8edf2;border-radius:20px;padding:10px 16px;font-size:14px;resize:none;outline:none;font-family:inherit;line-height:1.4;max-height:80px;overflow-y:auto;background:#fff;color:var(--chat-dark);transition:border-color .2s,box-shadow .2s}.chatbot-textarea:focus{border-color:var(--chat-light);box-shadow:0 0 0 3px #7fe2e326}.chatbot-textarea::placeholder{color:var(--chat-grey)}.chatbot-send-btn{width:38px;height:38px;border-radius:50%;background:var(--chat-light);border:none;cursor:pointer;flex-shrink:0;display:flex;align-items:center;justify-content:center;transition:opacity .2s,transform .15s}.chatbot-send-btn:not(:disabled):hover{opacity:.85;transform:scale(1.05)}.chatbot-send-btn:disabled{opacity:.5;cursor:not-allowed}.char-counter{text-align:right;font-size:11px;color:var(--chat-grey);margin-top:4px}.chatbot-toggle-wrapper{position:fixed;bottom:28px;right:28px;z-index:9999;width:62px;height:62px;display:flex;align-items:center;justify-content:center}.chatbot-toggle-btn{width:62px;height:62px;border-radius:50%;background:var(--chat-dark);border:none;cursor:pointer;display:flex;align-items:center;justify-content:center;box-shadow:0 4px 20px #19253759;transition:transform .2s ease;position:relative;z-index:1}.chatbot-toggle-btn:hover{transform:scale(1.08)}.pulse-ring{position:absolute;inset:0;border-radius:50%;border:2px solid var(--chat-light);pointer-events:none;animation-name:pulseRing;animation-duration:2s;animation-timing-function:ease-out;animation-iteration-count:3;animation-fill-mode:forwards}.unread-badge{position:absolute;top:2px;right:2px;width:12px;height:12px;border-radius:50%;background:#ef4444;border:2px solid #fff;z-index:2;pointer-events:none}.chatbot-tooltip{position:absolute;bottom:calc(100% + 10px);right:0;background:var(--chat-dark);color:#fff;font-size:12px;font-family:inherit;padding:5px 12px;border-radius:6px;white-space:nowrap;opacity:0;pointer-events:none;transition:opacity .2s}.chatbot-tooltip:after{content:"";position:absolute;top:100%;right:18px;border:5px solid transparent;border-top-color:var(--chat-dark)}.chatbot-toggle-wrapper:hover .chatbot-tooltip{opacity:1}@media(max-width:640px){.chatbot-window{position:fixed;bottom:0;left:0;right:0;width:100%;height:75vh;border-radius:20px 20px 0 0}.chatbot-toggle-wrapper{bottom:16px;right:16px;width:54px;height:54px}.chatbot-toggle-btn{width:54px;height:54px}.chatbot-tooltip{display:none}.chatbot-textarea,.quick-reply-btn,.clear-chat-btn{min-height:44px}.chatbot-send-btn{min-height:44px;min-width:44px}.suggestion-card{padding:8px 16px}}