Elysian Real Estate
Privacy Policy
1. Introduction
Thank you for visiting Elysian Real Estate L.L.C.
Your privacy matters to us. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you interact with our website and digital channels ("Website"). By continuing to use our Website, you acknowledge and accept the practices described below.
2. What This Policy Covers
This Policy applies to all online platforms, landing pages, and digital forms owned and operated by Elysian Real Estate L.L.C. where this Privacy Policy is displayed.
It outlines the types of information we collect, how we handle it, and the choices available to you.
3. Information We Collect
We collect information in ways that help us communicate with you effectively and provide you with accurate real estate guidance.
A. Information You Provide Directly: This includes details you share with us when you submit an inquiry, request project information, register interest in a property, or communicate with us through email, phone, WhatsApp, or forms. Personal data may include name, email address, phone number, location, and inquiry preferences.
B. Information Collected Automatically: When you browse our Website, we may automatically collect device and browser details, IP address, pages viewed and time spent, navigation patterns, and clicks.
C. Cookies & Tracking: We use cookies, pixels, and similar technologies to enhance site performance, understand visitor behavior, improve customer experience, and measure advertising effectiveness.
4. How We Use Your Information
We use your information solely to support your real estate journey and improve our services.
We may use your information to respond to your inquiries promptly, provide accurate project information and updates, share details about related properties you may be interested in, coordinate availability checks with developers, improve how our Website functions and performs, maintain communication through phone, WhatsApp, SMS, or email, and enhance our marketing and customer experience based on insights.
We do not use your information for any unrelated or unauthorized purposes.
5. When We Share Your Information
Your information is treated with care. We may share it only in specific situations.
- With Developers: We may share your contact details with RERA-registered developers when needed to confirm unit availability, arrange presentations, or process your request.
- With Service Providers: We work with trusted partners who support website hosting, analytics, CRM systems, advertising delivery, and technical maintenance — and they're required to protect your information.
- When Required by Law: We may disclose information if legally obligated (e.g., court orders, regulatory authorities).
- Business Continuity: In case of restructuring or sale, information may be transferred under secure conditions.
We do not sell or trade personal information.
6. Cookies & Tracking Technologies
Cookies help us understand how visitors use our Website and allow us to improve your experience. We use cookies for essential website functions, performance analytics, advertising relevance, detecting return visits, and understanding user preferences. You may manage or disable cookies via your browser settings, though some features may not function properly if cookies are disabled.
7. Data Protection & Security
We apply reasonable technical and administrative safeguards to protect your personal information from unauthorized access, misuse, accidental loss, or alteration. However, no online system can guarantee absolute safety.
8. Data Retention
We retain your information only as long as needed to respond to inquiries, maintain communications, comply with UAE regulations, and support ongoing interest. Once no longer required, it is securely removed.
9. Your Rights & Choices
Depending on applicable laws, you may have the right to request access to your personal information, update or correct your details, request deletion when appropriate, or withdraw consent for future communication by contacting us.
10. Links to External Websites
Our Website may contain links to third-party websites for convenience. We are not responsible for their privacy practices — please review their policies independently.
11. Children's Privacy
Our Website is intended for adults — we do not knowingly collect information from minors.
12. Updates to This Policy
We may revise this Privacy Policy from time to time. Any changes will be reflected on this page with an updated effective date.
Contact Us
For privacy inquiries or requests, please contact:
Elysian Real Estate L.L.C.
Email: info@elysian.com
Phone: +971 54 778 6800
Office: Elysian Sales Center, Umm Al Sheif, Sheikh Zayed Road, Dubai – UAE